Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Location: 301 Fisher St., Keesler Air Force Base, Mississippi 39534-2519

Telephone: 228-376-2550

Patient Advocate

Phone Number: 228-376-3092
Email Address: Keesler Patient Feedback Mailbox
 
Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer
Email Address: Keesler Health Benefits Advisors

Interactive Customer Evaluation (ICE)


Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.
Don't forget to keep your family's information up to date in DEERS!