Pharmacy
Prescription drug coverage is available to:
- Active-duty service members and their dependents
- Activated National Guard and Reserve Members and their dependents (while called up or on active-duty service for more than 30 days in a row)
- Retired service members and eligible dependents*
- Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and eligible dependents*
- Survivors, widows/widowers and certain former spouses
- Medal of Honor recipients eligible dependents*
- Beneficiaries using the following healthcare plans:
- TRICARE Prime
- TRICARE For Life
- TRICARE Select
- TRICARE Reserve Select
- TRICARE Retired Reserve
- TRICARE Young Adult
- Continued Health Care Benefit Program
- Other beneficiaries including foreign force members and families
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We process prescription orders from both military and civilian providers.
Providers from Our Facility (New Prescriptions/Renewals)
Your provider may submit an electronic prescription directly to the Keesler Main Pharmacy during or after your appointment.
- No prescription activation required at the Keesler Main Pharmacy!
- With “Fill-In-Advance” services, Pharmacy staff will activate the prescriptions on your behalf
- Receive a text within 30 minutes after provider signs the order indicating pharmacy is processing your prescription
- Wait for further text notification to pick up or be notified if there is a delay
- Return to the pharmacy when you receive the text that your prescriptions are ready for pick up
- If you need to activate prescriptions that were previously too soon to fill or put back on the shelf, please come to the pharmacy to activate (pull a ticket at the kiosk) or remotely activate using Q-Anywhere (Option 1 listed below).
Civilian Providers from Outside Our Facility (New Prescriptions/Renewals)
Prescriptions from a TRICARE-authorized (off-base) civilian provider are processed at the Satellite (Exchange) Pharmacy.
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy.
- Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Keesler
- NCPDP/NPI number: 2589743/1619381415
Activating Prescriptions/Renewals for Off-Base Providers
There are multiple ways to activate your prescription. Remotely activating your prescriptions is the preferred way to activate, which reduces the amount of time you spend waiting at the Pharmacy.
Option 1: Fastest and Preferred (limited to electronic prescriptions)
- Visit https://cxmlink.com/DHAMTF301
- The link can also be accessed by scanning the QR code below or text the words “GET IN LINE” to 833-464-1352
- Select “Accept” and follow prompts
- NOTE: Select Off-Base Provider when prompts ask whether the prescription is coming from an Off-Base Provider
- In the text box, you may free text your request (e.g., name of the medication, doctor’s name, medication type, or any other information to let us know what you may be looking for)
- Wait for further text notification to pick up or be notified if there is a delay
- Return to the pharmacy when you receive the text that your prescriptions are ready for pick up
Option 2: In Person or Drop Off a Written prescription:
Note: Written (paper) prescriptions take longer to process and may lead to increased wait times. Please encourage your provider to send the prescription electronically.
- Go to the Satellite (Exchange) Pharmacy, where you’ll check in at the kiosk
- Follow on-screen prompts to check in
- To get text updates, you’ll need to enter your cell phone number.
- Have a seat and wait to be called up to the next available window.
- Receive a text when your prescription is ready for pick up or be notified if there is a delay
Requesting Prescription Refills
Refills must be requested ahead of time and may take up to 3 duty days to process.
Option 1: Patient Portal:
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab
- Utilize the view medications drop down menu to select the correct patient
- Select the medication(s) to be refilled
- Follow the prompts to select a pickup location (can be any MTF near you)
- The ScriptCenter is a convenient after-hours pick up option located in the Exchange Mall that is accessible during normal Exchange hours, even when the Pharmacy is closed
- Note: Refrigerated medications and controlled items CANNOT be placed in the ScriptCenter
- You’ll be given a date and time when your refill(s) will be ready to pick up
Option 2: By Phone:
- Call our pharmacy refill line at 228-338-5189.
- Then, follow the automated prompts to select where you want to pick up your refills.
Option 3: In Person (for extenuating circumstances):
Processing time varies based on pharmacy staffing and resources.
- Go to the Satellite (Exchange) Pharmacy, where you’ll check in at the kiosk
- Follow on-screen prompts to check in
- To get text updates, you’ll need to enter your cell phone number
- Have a seat and wait to be called up to the next available window
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (photocopies or digital pictures are acceptable).
Main Hospital Pharmacy
- No ticket needed
- Stand in line and wait to be called to the next available window.
- Hours of operation: Monday - Friday 7:30 a.m. to 4:30 p.m.
Satellite (Exchange) Pharmacy
- No ticket needed
- Stand in line and wait to be called to the next available window.
- Hours of operations: Monday - Friday 8 a.m. to 5 p.m.
Satellite (Exchange) Pharmacy Drive-Thru
- Follow designated travel signs and stay at a safe distance from the vehicle ahead of you.
- Speak into the outside microphone to verify patient information needed.
- Hours of operations: Monday - Friday 8 a.m. to 4:45 p.m.
BX ScriptCenter Pick Up Locker
- Located between the Exchange food court and the Satellite (Exchange) Pharmacy Lobby.
- The Exchange mirrors the hours the Exchange’s hours of operation.
- Note: If you’re not a registered user, you’ll need to sign up first. You can also scan your DoD ID card
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure blue bin located in the lobby of both the Hospital (Main) Pharmacy and Satellite (Exchange) Pharmacy.
Several exclusions apply. This includes:
- Syringes
- Needles
- Liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.