Health Services

Case Management

Our case managers are health care professionals who are responsible for coordinating the care delivered to patients based on diagnosis or need. They take pride in managing patients and families with any of the following conditions or circumstances: catastrophic illness or injury, chronic or terminal illness, multiple medical problems, functional/physical deterioration, active duty service members going through a Medical Evaluation Board, active duty service members requiring complex care off-base, lack of family/social support, non-compliance/resistance to treatment, inability to follow treatment, repeat hospital admissions, unexpected hospital re-admissions, multiple emergency department visits, or multiple providers.

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services

Location: Case Managers are in four locations in the medical center:

  • Pediatric Clinic: Ground Floor, Room GF330
  • Internal Medicine: First Floor, Room 1G109
  • Surgical Specialties and Oncology: Second Floor, Room 2A197
  • Family Health and Warrior Operational Medicine Clinic (Active Duty Clinic): Ground Floor, Room GF102

Hours: 7:30 a.m. to 4:30 p.m.


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